lovers of all coffee, bean & small

Terms & Conditions


Unless otherwise specified or as a promotion, shipping rates for all orders are determined by and subject to the arrangements with our preferred delivery provider. Shipping charges will be shown at checkout.


All orders will be processed and packed in accordance with our standard process and timeframes. You should normally receive your delivery within 2 -5 working days, but remote areas can take a little longer. We do not currently provide international shipping All orders require a signature on delivery. Should you choose to advise the delivery company that your order can be left without a signature, Coffee Hive accepts no liability if the order is damaged or goes missing. Where your order is returned to us as a result of an incorrect delivery address and we need to contact you to confirm the correct address, you will be liable for all additional delivery charges incurred in the return and re-delivery of your order. These charges must be paid prior to re-delivery.


Should a product be damaged or faulty at the time of delivery, please contact us at Please supply your order ID, a description and photo of the damage/defect, your e-mail address and contact number. Once we receive all the necessary information, we will arrange an exchange of your ordered product. if your ordered product is no longer available, we will provide a refund.

Use of this site

Coffee Hive is the owner and operator of this website. These terms and conditions govern the use of the website. By accessing and using this website you confirm your acceptance of the terms & conditions, and you agree to use the website only in accordance with the Terms & Conditions, as they exist at the time of use. Coffee Hive may vary the terms & conditions at any time, without notice to you, by displaying the amended terms & conditions on this Website. You will be deemed to accept amended terms & conditions if you continue to use the website following the amended terms & conditions being displayed on the website.


Products are offered for sale on the website only to users who are at least 18 years of age. If you wish to place an order for delivery outside of India, please contact Coffee Hive by email We offer you the ability to setup a Coffee Hive account for yourself. We urge you not to let others use your account. Please keep your account login credentials safe and do not share them. You are liable for all communication sent and orders placed using your Coffee Hive account. To place an order, select the products and quantities you require and follow the prompts to finalise the order including payment. By submitting your order, you agree that the order content (including, without limitation, the type, quantity, price, postage and delivery costs) is correct and that the order is subject to these terms & conditions. Payment is accepted by the methods displayed at checkout. If your payment is declined your order will not be processed. Submitted orders cannot be cancelled.


All prices stated on the website are in Indian Rupees (Rs). Additional charges and taxes will apply for delivery as displayed to you at checkout during the order process. Coffee Hive reserves the right to change product prices and delivery charges at any time. Any such changes will not apply to orders that have already been accepted by Coffee Hive.


At Coffee Hive your personal details are for our eyes only and we will never disclose, rent, lease or trade any information about you to other parties. We work with our Suppliers and provide them with your delivery details for delivery purposes only. You may receive parcel tracking updates in relation to the orders you have placed. The delivery companies only use your email and nothing else. By purchasing from our site, you agree to their terms and conditions. We collect information so we can ensure you receive delicious coffee with great customer service. Sometimes we will send you emails about promotions and general news, using the email you provided. You can restrict the use of your personal information by only completing the required fields. Our website contains links to third-party websites. When you use these links and leave our website please understand that we do not have any control over what appears on the third-party website.

Liability and indemnity

To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied by statute, custom or the common law are excluded from these terms & conditions and otherwise in respect of goods or services from your use of the website. If a supply under these terms & conditions is a supply of goods or services to a consumer, nothing contained in these terms & conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability which cannot be excluded. However, to the extent that regulations permits Coffee Hive to limit its liability, our liability will be limited to:

  • in the case of goods, the cost of replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

To the fullest extent possible and subject to Coffee Hive’s liabilities and obligations under the ACL:

  • Coffee Hive does not warrant the accuracy or completeness of the website content, and the website content is provided on an ‘as is’ basis and on the condition that you are responsible for assessing the accuracy and completeness of that content and you rely on any such content at your own risk;
  • Coffee Hive will have no liability in relation to any loss or damage that you incur arising from your use of the website or linked third party websites (including damage to your software or hardware, corruption of data, loss of data, any error, suspension or discontinuance of the Website or transmissions by any user in contravention of these terms & conditions); and
  • Coffee Hive does not warrant that your access to the website or any part of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses, bugs or malicious code or other forms of interference which may damage your system.

Your indemnity

You indemnify Coffee Hive and its related entities and each of their directors, officers, employees and agents (“the Indemnified”) against any actions, claims, liabilities, losses, damages, costs and expenses (including, without limitation, reasonable legal fees and disbursements and costs in investigation, litigation, settlement, judgment, interest, fines and penalties) which any of the Indemnified incur directly or indirectly arising from your use of the website or any breach of these terms & conditions by you.

Security of information

No data transmitted over the Internet is secure. Coffee Hive takes reasonable steps to protect the data you transmit using the website but does not warrant, and cannot ensure, the security of that data. You transmit data using the website entirely at your own risk. We will provide your credit card details to our financial institution to process your order. We will not retain your credit card details once your order is dispatched.

Intellectual property

Coffee Hive owns all copyright and other intellectual property rights to the Website (including in all underlying source code) and in the content of the website, unless otherwise stated. Users do not obtain any interest in that intellectual property. You must not copy, adapt, reproduce, publish or distribute content found on this website (including, but not limited to text, logos, graphics, sound or images) in any form without prior written permission of Coffee Hive. You must not frame any of the content of the website or incorporate it into another website. You may download and view content or print a copy of material on this website for your personal, non-commercial use or use within your organisation for non-commercial purposes, provided that you do not modify the content in any way (including any copyright notice). The website includes logos and trademarks owned by Coffee Hive and may from time to time include logos and trademarks owned by third parties. You do not have any license or right to use any logo or trademark displayed on the website, without the express written consent of the relevant owner, and nothing in these terms & conditions or on the website should be construed as providing such consent.

Third Party links

This Website may contain links to third party websites. Your use of such links to third party websites is entirely at your own risk. Any third-party content displayed on this website is subject to that third party’s terms and conditions.


If any part of these terms & conditions is held to be unenforceable, the remainder of these terms & conditions will continue in full force. These terms & conditions are governed by the laws in force in Uttar Pradesh, India. You agree to the jurisdiction of the courts of Uttar Pradesh and India. These terms & conditions survive termination or expiry and apply to your use of this website whether or not any order is placed.